The Department Manager reflects the mission, vision, and values of adheres to the organization’s Code of Ethics and Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
The role of the department manager is to direct the day to day operational activities of the department to support the smooth and efficient running of clinical services.
· Manage the offices front-line non-exempt staff, requiring interviewing, hiring, training, progressive discipline, dismissals, performance appraisals, and employee relations.
· Schedule staff and allocate resources across hours of operation to maximize patient access and satisfaction, provider productivity and efficiency, staff productivity, cost-savings, and operational efficiencies.
· Conduct supply purchasing within specified budget.
· Report monthly productivity results to providers and staff.
· Ensure accuracy of all data collection and data entry by site staff through training and compliance monitoring and facilitate and oversee flow of information to required departments.
· Conduct timely and accurate cash management duties, including overseeing the collection of co-pays and patient balances.
· Serve as an active participant in facility committees and task forces.
· Provide financial analysis to facilitate planning and cash flow management and review variance explanations.
· Communicate budget and variance information to professional staff.
· Gain comprehensive understanding of individual job functions for purposes of identifying training and developmental opportunities.
· Identify and communicate priorities, timelines and accountabilities to ensure efficient use of resources and to promote and open and productive work environment.
Work with senior management to define performance goals for team and interface with staff to monitor progress, manage disciplinary issues and provide ongoing feedback
Experience and Skills Required:
Experience required:
Skills required:
Qualification’s |
Essential: Bachelors Degree in the medical field
Position Summary
The Laboratory Technician reflects the mission, vision, and values of the organization, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
The Laboratory Technician is responsible for supporting laboratory services to all clients (nursing, physician and doctor office staff) through computer registration, computer test order entry, specimen processing, referral and delivery of samples and supply orders.
Responsibilities
Experience and Skills Required
Experience required:
Preferred:
Skills required:
Position Summary :
The Call Center Operator reflects the mission, vision, and values of the organization adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
The Call Center Operator provides convenient access to services for patients and minimizes financial risk to the organization. The Call Center Operator will maximize reimbursement by efficiently scheduling and pre-registering patients for their upcoming service at AMNM as well as promotes accuracy and timeliness of data processing and maintains customer services objectives. This role includes scheduling the patient, updating insurance and demographic information, performing medical necessity checks as appropriate, verifying the authorization was initiated by the physician’s office, and initiating financial account processes and educating patients regarding policies, procedures, expectations and financial responsibilities.
Provides outstanding and professional Customer Service to all internal and external customers.
Responsibilities
· Consistently practices Patients First philosophy and adheres to high standards of customer service. This includes setting an example to peers, coworkers, etc. by fostering a team atmosphere.
· Responds to questions and concerns. Forwards, directs, and notifies Team Lead of extraordinary issues as necessary.
· Maintains patient privacy and confidentiality per regulations.
Experience required:
Preferred:
Position Summary:
The Audiologist provides diagnostic and rehabilitation services for patients with hearing, balance, or other ear-related health conditions. This role performs diagnostic hearing evaluations, hearing aid selection, fitting and follow-up services, cochlear implant evaluation, programming, and rehabilitation, auditory brainstem response evaluations; and neonatal auditory brainstem response screenings.
Responsibilities:
· Obtains case history and formulates appropriate individualized evaluation plan.
· Performs complete, accurate basic audiologic evaluation and accurately communicate results.
· Performs Visual Reinforcement Audiometry and Conditioned Play Audiometry.
· Assess individual amplfication options, selects appropriate amplification options, verifies appropriateness of fitting, and utilizes real-ear measurement techniques.
· Provides patient education (care, use amplification), discusses purchase agreement terms, addresses post-fitting issues, adjusts amplification.
· Performs, analyzes, and reports electrophysiological procedures.
· Identifies and evaluates cochlear implant candidates, provides post-surgical programming, rehabilitation, and follow-up services, documents services.
· May perform other duties as assigned.
Experience and Skills Required:
Experience required:
Skills required:
Fluent English speaker. Knowledge of Arabic will be an advantage although not essential
Qualifications:
· Master's degree or higher from accredited program in Audiology.
Position Summary
The Sleep Technologist reflects the mission, vision, and values of the organization, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
The Sleep Technologist supports delivery of care to patients at the AMNM sleep center; this includes care for patients during their appointments at AMNM and preparation for any external/off-site sleep testing studies.
This position works closely with other members of AMNM staff, including physicians.
Responsibilities
• Completes all required paperwork in preparation for studies, including consent, relevant patient history, questionnaires, etc.
• Independently prepare equipment for monitoring by performing necessary calibrations, selecting filter settings, determining appropriate monitoring montage, and entering required patient information, as appropriate for performing external sleep studies
• Provide CPAP training by utilizing appropriate patient education materials.
• Prepare patients for study by accurately placing recording devices required for procedure, or instructing patient on use of self-administered devices. Utilizes International 10-20 system for EEG electrode placement as required.
• Demonstrate the ability to score and process sleep records.
• Record study results by entering appropriate notations and clinical observations into computer system
• Maintain monitoring equipment in clean and organized condition.
• Participate in departmental in-services and continuing education.
• Encourage teamwork through interdepartmental communication and constructive problem resolution.
• Score sleep records according to department guidelines.
• As a provider of direct patient care, communicates regularly with patients, families, physicians and nursing staff throughout the hospital. May also interact frequently with Biomedical Engineering as it relates to troubleshooting and equipment needs.
Additional Functions
• Participate in departmental in-services, monthly staff meetings, and continuing education.
• Monitor supply inventory and notify designated individual in case of shortage.
• Assist in report typing, distribution, filing, and record storage duties as needed.
• Provide consistent feedback and suggestions for improvement to Manager.
Experience and Skills Required
Experience required:
• Two years (2) recent experience as a Registered Sleep Technologist
• Knowledge of the International 10-20 system of electrode placement.
Skills required:
• High level interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customers.
• Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking, flexibility and creativity when resolving customer issues.
• Ability to apply critical thinking, communication, influence, and flexibility to make optimal decisions based on multiple variables and desired outcomes.
• Good ability to effectively handle challenging situations and balance multiple priorities
• Strong data, analytical and finance orientation.
• Excellent verbal and written communication skills.
• Desire to work in multi-disciplinary setting.
• Recognizes and accepts accountability for safety and care of patients
• Demonstrated patient centered / patient valued behaviors.
• Ability to maintain a high degree of confidentiality.
• Fluent English speaker. Knowledge of Arabic will be an advantage although not essential
Qualification’s Essential:
• Bachelor degree in Science or Bachelor degree in Respiratory Therapy or Bachelor degree in Nursing Or
• 3 yrs Diploma in Respiratory Therapy Or
• 2 yrs Associate degree in Respiratory Therapy
Preferred:
• Bachelor’s Degree or additional training in electro-neuro diagnostics, anatomy, or successful completion of certification in allied health school.
• Prior sleep experience at a facility accredited by the AASM.
Licensing / Certifications Valid Primary License from the country of origin if applicable AND should be eligible for license in the Qatar with QCHP.
• Registered Polysomnographic Technologist (RPSGT) or Registered Respiratory Care Technologist (RRT) or RST (Registered Sleep technologist) or CPSGT (Certified polysomnography technologist).
• Certification in Basic Life Support (BLS) CPR required.
Position Summary
The Marketing Coordinator reflects the mission, vision, and values of the organization adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
The Marketing Coordinator is responsible for supporting the Marketing Managers administrative and budget management needs, general office management and oversight of select tools and resources used across the department. The Marketing Executive is skilled in project management and supports prioritized projects. The Executive is knowledgeable about the scope of the Marketing team and the key principles of brand and marketing.
Responsibilities
• Provide administrative support and budget / accounting maintenance
o Assist with calendar management, scheduling and preparing for meetings
o Assist with processing marketing budget and liaison with finance department.
o Working with third parties such as with suppliers, asking for quotations and sourcing competitive prices.
• Responsible for general office management
o Provide office management such as:
Conference room support – scheduling and daily calendars
Printers - paper and toner, troubleshooting
Office Supplies – maintain baseline inventory, order supplies on regular basis, organize supply cupboards
Maintain organization of closets/storage spaces
• Manage and develop tools and resources to benefit the team
o Manage items such as reprint requests
o Create templates and guidelines as needed for core processes
o Share best practices with the group and keep documentation for office
o Well versed on project management software
o Oversee the Digital Media calendar or other similar resources
o Utilize strong project management capabilities
• Support the Marketing and Brand Specialists with assignments as needed
o Resource allocation requests submitted to the Manager (s) for approval
• Utilize project management skills and capabilities
o Develop work plans and manage projects to completion, on time, on budget
o Identify steps involved in executing on a project, asking clarifying questions to ensure alignment
Experience and Skills Required
Experience required:
• Minimum 4-7 years of experience in administrative support or project management within a Marketing Team
Preferred Experience:
• Understanding of healthcare industry preferred.
Skills required:
• Excellent project management and organizational skills with strong attention to detail.
• Must have exceptional interpersonal skills with a strong customer service orientation.
• Highly motivated and proactive, with a “can-do” attitude.
• Proven experience working in a team-oriented environment.
• Strong computer skills with strong knowledge of Microsoft Office suite
• Works well in a fast-paced environment.
• Customer Service orientation
• Ability to organize and manage multiple assignments
• Strong organizational, communication and interpersonal skills.
• Ability to follow directions independently.
• Ability to communicate to a variety of internal and external sources in a direct and professional manner.
• Ability to participate and collaborate as a team player, working in a time-pressured environment.
• Fluent English speaker. Knowledge of Arabic will be an advantage although not essential.
Qualification’s Essential:
• Diploma
Preferred:
• Associate or Undergraduate Degree in Marketing or related field preferred
Position Summary
The Pharmacy Technician reflects the mission, vision, and values of the organization, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
Under the direction of a licensed pharmacist, performs all technical duties associated with the operations of the dispensing areas. Additionally, maintains stock levels of medications, intravenous solutions, and supplies; monitors expiration dates of medications; and prepares appropriate reports on areas of responsibility.
Responsibilities
• Maintains appropriate inventory par levels, removes expired medications from the area.
• Anticipates medication needs and orders appropriately. Communicates any inventory problems to pharmacist staff and to managers.
• Evaluates monthly cost transfer reports for correctness.
• Resolves ordering discrepancies and maintains excellent communication with the supplier.
• Performs pharmacy unit inspections monthly and documents expired medications or any problems.
• Responds to recall notices in a timely and efficient way; communicates key information to the staff.
• Identifies areas of improvement in the work flow or inventory control and communicates to the manager.
• Maintains emergency boxes and carts, where appropriate.
• Ensures compliance with hazardous waste collection and disposal requirements.
• Maintains documentation of admixture sterility testing.
• Ensures proper documentation of productivity data within the work area.
• Assists in the development and training of new technicians.
• Performs departmental inspections on a monthly basis.
• Assists in the weekly narcotic audits to ensure accurate narcotic record keeping.
• Returns outdated or unused controlled substances to the pharmacy storeroom.
• Ensures on-time deliveries within department standards.
Experience and Skills Required
Experience required:
• Minimum 2 years post graduate experience as pharmacy technician
Skills required:
• Good computer skills with strong knowledge of Microsoft Office suite
• Works well in a fast-paced environment.
• Customer Service orientation
• Recognizes and accepts accountability for safety and care of patients
• Demonstrated patient centered / patient valued behaviors.
• Ability to maintain a high degree of confidentiality.
• Ability to organize and manage multiple assignments
• Strong organizational, communication and interpersonal skills.
• Ability to follow directions independently.
• Ability to communicate to a variety of internal and external sources in a direct and professional manner.
• Ability to participate and collaborate as a team player, working in a time-pressured environment.
• Fluent English speaker. Knowledge of Arabic will be an advantage although not essential.
Qualification’s Essential:
• Diploma, or equivalent from a recognized institution.
Preferred:
• Completion of a pharmacy technician training program
Licensing / Certifications
Valid Primary License from the country of origin if applicable AND should be eligible for license in the Qatar with QCHP.
• Certification in Basic Life Support (BLS) CPR required.
Position Summary
The Aesthetician reflects the mission, vision, and values of the organization adheres to the organization’s Code of Ethics and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
The Aesthetician, under the direction of a Provider (MD), helps to improve the health and appearance of the patient’s skin by safely performing a variety of facial dermatology procedures in a professional, customer focused manner while ensuring patient comfort. This position is accountable for coordinating, providing, and retailing high quality cosmetic care and products.
Responsibilities
• Assesses the patient, reviews patient’s relevant history, prepares appropriate supplies and sterile equipment.
• Performs facial dermatology services and/or assists physician with procedures (laser hair removal, skin rejuvenation, chemical peels,, etc.).
• Provides patient education and answers questions before, during, and after treatment.
• Captures pre- and post-treatment photos.
• Evaluates effects of treatment, observes and notes patient’s response/progress, makes recommendations and adjustments as appropriate, provides cosmetic consultations.
• Promotes additional services and cosmetic products.
• Reports patient care problems or equipment deficiencies to management.
• Cleans, prepares, and stocks examination and treatment rooms, orders supplies.
• May perform other duties as assigned.
Experience and Skills Required
Experience required:
• Two (2) years’ experience in a relevant role.
• Previous experience with laser and light-based technology, medical-grad, chemical peels, and use of skincare products in a medical spa dermatology, or plastic surgeon’s office.
Skills required:
• Superior abilities in one-on-one interactions with patients.
• Excellent verbal and written communication skills.
• Excellent networking, organizational and time management skills.
• Experience working in a multi-disciplinary team.
• Exceptional interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customers.
• Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues.
• Ability to effectively handle challenging situations.
• Ability to balance multiple priorities.
• Ability to analyze data for decision making purposes.
• Strong computer skills, including Microsoft Office, Outlook and database entry.
• Ability to maintain a high degree of confidentiality.
• Ability to adapt to changes in work environment, delays or unexpected events.
• Demonstrates attention to detail and monitors own work for accuracy
• Fluent English speaker. Knowledge of Arabic will be an advantage although not essential
Qualification’s Essential:
• Diploma or certification of completion from an accredited institution for Aestheticians.
• High School Diploma or equivalent
Licensing / Certifications
Valid Primary License from the country of origin if applicable AND should be eligible for license in the Qatar with QCHP.
• Certification in Basic Life Support (BLS) CPR req
Position Summary
The Procurement and Distribution Staff reflects the mission, vision, and values of the organization adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
Responsible for the oversight of auto-sourced and/or Bill Only Materials (BOM) Purchase Orders. Communicates product status with requesting departments. Places urgent orders and ensures delivery is made to departmental expectation. Ensures all orders are placed with accurate pricing. Interfaces directly with specific departments assigned to provide support of the purchasing process.
Responsibilities
• Expedites open PO’s within established KPI.
• Obtains, monitors, and processes Purchase Order Acknowledgement (POA), vendor confirmations, and order resolution reports within established guidelines
• Comprehends references to healthcare procurement, accounts payable and finance related vocabulary.
• Responds to questions placed by internal customers within the same day and no later than 1 day of request.
• Monitors and communicates back-orders in a timely manner to the end user and assists with sourcing alternate products if necessary.
• Maintains good communication with Accounts Payable in resolving match exceptions.
• Resolves match exception errors within established KPI’s.
• Ensures Purchase Order accuracy and timeliness of product/service delivery.
• Actively engages Procurement Contracts and vendor representatives to ensure accurate contract or non-contract pricing on Purchase Orders.
• Provides feedback to direct line manager regarding items to ensure accuracy of catalog pricing and sourcing.
• Engages direct line manager as needed related to questions about supplies and equipment procurement.
• Communicates effectively with others, respects diverse opinions and styles, and acknowledges the assistance and contribution of others.
• Uses organizational and unit/department resources efficiently and effectively.
• Manages work schedule efficiently, completing tasks and assignments on time.
• Contributes to opportunities and processes for continuous improvement.
• Participates in efforts to streamline and standardize work processes.
• Actively engages in department meetings by contributing and sharing observations and perspectives.
• Monitors self in relation to meeting established department KPI’s and can communicate accomplishments and opportunities for improvement utilizing the mid-year and annual performance appraisal tool.
• Presents a friendly, approachable professional demeanor and appearance.
• Prepares and places urgent orders to ensure departmental expectations are met.
• Demonstrates teamwork by helping co-workers within and across departments
Experience and Skills Required
Experience required:
Two years of healthcare supply chain related experience. Bio-medical engineering background.
Skills required:
• Customer service orientation
• Strong communication and interpersonal skills.
• Ability to multi-task
• Ability to retain information
• Strong knowledge of Microsoft Office
• Ability to organize and think independently
• Ability to follow directions independently.
• Ability to communicate to a variety of internal and external sources in a direct and professional manner.
• Ability to participate and collaborate as a team player, working in a time-pressured environment.
• Fluent English speaker. Knowledge of Arabic will be an advantage although not essential.
Qualification’s Essential:
Diploma or equivalent relevant work experience
Preferred: None
The IT Help Desk Support reflects the mission, vision, and values of adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
The Help Desk Support will have responsibility for maintaining PCs, tablets, printers, phones, including operating systems support under supervision of the IT Senior Support. The position provides technical guidance for end user technologies. The role includes hardware and software deployment as necessary.
Experience required: 3 - 5 years of information system experience. Healthcare Industry experience highly desirable.
Skills required:
Technical Skills:
Qualifications:
Bachelor’s degree or equivalent experience in IT/Network.
The CSP Technician reflects the mission, vision, and values of AMNM and adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
The CSP Technician must have thorough knowledge of aseptic techniques and procedures, sterilization techniques and procedures, infection control and work flow principles and requirements, equipment and supply processing; demonstrates and exercises responsible judgment to provide necessary supplies and equipment for the patient care areas.
Requirements:
Experience required: 3+ years’ experience in Operating Room (OR) instrumentation
Skills required:
Essential: Diploma, or equivalent from a recognized institutions.
Preferred: Have knowledge of aseptic techniques and procedures, sterilization techniques and procedures, infection control and work flow principles and requirements, instrument and supply processing; demonstrates and exercises responsible judgment to provide necessary supplies and instruments for the patient care areas.